Ayrshire Homecare Service management shot dead in hard-hitting Care Inspectorate report

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The management of a housing support and home care service in Ayrshire has been heavily criticized for ‘poor communication and commitment’.

A department manager, who has not been named, was described as ‘unapproachable’, ‘unsupportive’ and unable to show ‘any empathy or understanding’ of the challenges staff under him have faced during the pandemic of Covid-19.

The revelations are contained in a report from the Care Inspectorate.

They visited Ayrshire Care Solutions, based at McClymont Court in Cumnock, last month.

Ayrshire Care Solutions is a combined housing and home care service for people in Ayrshire.

Last month’s inspection was the first since they registered with the regulator in 2019.

At the time of the inspection, the service was supporting 39 people living independently in their community.

Leadership was ‘weak’ according to the Care Inspectorate, while the same low rating was given for the service’s ability to support people’s wellbeing.



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Another area where the service fell short was in their care and support during the pandemic – and in their infection prevention and control practices – both of which were rated “weak”.

However, the strongest criticisms were reserved for the management.

An extract from the Care Inspectorate report said: ‘During the inspection we spoke with six people using the service and eight relatives.

“Comments on the service were generally positive, particularly on the engaged and caring staff providing support.

“However, some concerns have been raised about the management of the service and their poor communication and engagement with service users and their loved ones.”

The report continues: “Unfortunately, the majority of staff told us that the manager was unapproachable and unsupportive and showed no empathy or understanding regarding the challenges they faced during the Covid-19 pandemic.”

Other criticism was aimed at the service’s Covid-19 emergency plan, which the Care Inspectorate described as “inadequate”.

The service was rated “weak” on eight quality indicators and “adequate” on two others.

The Care Inspectorate has ordered improvements to be implemented.

The report adds: “While we identified some strengths, these were compromised by significant weaknesses.

“As these weaknesses related to the welfare of people using the service, we demanded improvement.”

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