ENGLEWOOD, Colo., June 17, 2019 /PRNewswire/ — Today, DISH announced the launch of a new direct-to-consumer brand, OnTech Smart Services, providing consumers with professional installation, setup and training for the latest smart home appliances and entertainment systems.
OnTech offers customers an unparalleled home experience with a full suite of convenient end-to-end solutions, including professional installation of products from Google Nest, Ring, Linksys, Wemo, Roku®, Yale, Polk Audio and Klipsch Audio , among others.
“OnTech connects a growing group of consumers who want the convenience of a smart home, but don’t have the time or the know-how to get the most out of the latest devices,” said Nick Rossetti, senior vice president of OnTech Smart Services. . “Our goal is to connect people with things to make life easier and technology more accessible.”
OnTech is launching today in 11 major markets, with a focus on providing exceptional customer service in selected areas and with plans for further expansion in the near future. They are:
- New York
- Dallas/Ft. Value
- Salt Lake City
- San Francisco
- Kansas City
- Saint Louis
- Los Angeles
Consumers can purchase smart home products and services online directly from OnTechSmartServices.com and schedule convenient same-day delivery and installation appointments. Appointments include one-on-one training from a professionally trained technician to teach consumers how to use and customize their new smart home products.
“With same-day delivery and installation available, you can buy a video doorbell, have it installed, and know how to watch it on your phone at dinnertime.”
OnTech technicians also perform additional popular services that help put the finishing touches on entertainment spaces, including mounting TVs, moving power, fishing lines, cable management, installing digital TV antennas and more.
As an authorized service provider for its partner brands, as well as a Nest Pro Elite partner, OnTech technicians receive professional training from its partners on a carefully curated list of smart home products and services, including indoor and outdoor cameras, video doorbells, smart locks, smart outlets, thermostats and home audio.
OnTech will also install award-winning Linksys products, including the Velop Whole Home Mesh Wi-Fi System, to enable a connected lifestyle for people at home, at work and on the go.
“The foundation of a smart home is robust and scalable connectivity. The combination of OnTech and Linksys provides our joint customers with the best consulting and installation service,” said Chet Pipkin, CEO and Founder of Belkin International. “We recently asked consumers, and 77% of US households want better performance from their WiFi network. We are excited to provide superior services with the help of OnTech.”
“DISH has developed best-in-class in-home service for three decades by focusing on our people, our processes and our technology,” Rossetti said. “Our people make the difference by passing on their technical expertise to customers. We’re like that tech-savvy friend who can install your technology and teach you how to use it.”
DISH has hand-picked and professionally trained OnTech technicians in its Home Services Group which holds an overall customer satisfaction rating of 95%, a 4.7-star rating on Amazon (or 94% positive), and has been rated #1 by JD Power for home telecommunications. Satisfaction of service technicians in 2018 and 2019.
DISH introduced its first Smart Home services to customers of its satellite TV service in 2011, expanding its offerings to include TV mounting, surround sound and home networking. In 2015, some DISH Smart Home Services were launched on Amazon Marketplace, and today OnTech is launched, giving all consumers direct access to an even broader set of products and services.
“Our technicians visit millions of customer homes each year, installing and educating our customers on experiences that improve their lives,” Rossetti said. “OnTech brings this expertise to an even broader set of consumers, in a one-stop-shop experience where they can choose from the most popular devices combined with the top-rated home service.”
Consumer studies predict that more than half of US homes will have a smart home device in five years. According to the Consumer Technology Association, 85% of consumers who have used a professional smart home installation did so because installers have the tools and expertise that consumers lack. And four out of five people who have used a professional installation would recommend it to friends and family.
For more information about OnTech, or to order products and services, visit www.OnTechSmartServices.com.
About OnTech Intelligent Services
OnTech Smart Services is a direct-to-consumer smart home services brand launched by DISH in 2019. OnTech offers connected home devices and entertainment systems from top smart home brands, with hassle-free installation services. OnTech is built on three decades of award-winning in-home expertise and professionally trained technicians, extending its services beyond DISH customers to provide products and services to all consumers. Visit www.OnTechSmartServices.com.
Since 1980, DISH has been the disruptive force in pay TV, driving innovation and value on behalf of consumers. By listening to customers and taking bold steps to improve television, DISH’s award-winning entertainment technology and home installation services remain unmatched by competitors. DISH continues to drive the industry forward with its over-the-top television service, Sling TV. DISH Network LLC is a wholly owned subsidiary of DISH Network Corporation (NASDAQ: DISH), a Fortune 250 company. Visit www.dish.com.