Dispatch Launches Field Service ‘Mobile Workflows’ for Home Service Brands


Helping service brands and franchisors regain control of their business, whoever owns it.

BOSTON, March 21, 2022 /PRNewswire/ — Dispatch, a BostonThe field service management platform designed for franchises and service brands that rely on independent service providers, has launched a new feature in its mobile app designed to help professionals meet specific guidelines work completion and collect valuable service intelligence data.

More and more service brands are relying on independent service providers to meet record employment volumes, augmenting or replacing their dedicated workforce. For franchisors, ensuring each location provides a consistent experience internally and externally has always been a challenge.

The Dispatch platform was built from the ground up with these challenges in mind, providing tools to better understand the experience independent professionals or franchises offer customers, and enabling data-driven decision making. to improve decentralized service operations.

The new Mobile Workflows feature has been launched to address the unique challenges faced by home service brands across industries – allowing them to dictate which aspects of the Dispatch mobile app their professionals must adhere to and what data they must collect.

“One of the biggest challenges of working with independent contractors or franchises is understanding the specifics of what’s going on in your customers’ homes and feeling like you don’t control that service experience,” says Sam Robinson, Senior Director of Product at Dispatch. “Mobile Workflows is just the latest feature we’ve released to help brands deliver more consistent experiences for their professionals and clients, ensuring every job is done to their standards and with full visibility” .

Dispatch mobile workflows help service brands:

  • Provide a consistent experience for pros and customers by customizing the Dispatch mobile app to require process and feature compliance.
  • Collect valuable service intelligence data requesting the right data collection at the right time throughout the end-to-end service experience.
  • Get guaranteed visibility into specific appointment details requiring the collection of before/after photos, work notes, quotes, invoices, work authorizations, customer signatures, and other key aspects of the ideal service experience.

Ship customers like june okada, head of locksmith operations at KeyMe, are already seeing results. “Given the sensitive nature of what a locksmith does, it is extremely important to collect photos before and after each job. The breakdown helps ensure compliance by all our locksmiths, giving us proof that each job has of course was carried out according to our standards.

Mobile Workflows, when combined with other mobile Dispatch features such as mobile calendars, custom forms, and geolocation task status, give service brands and franchises a degree of control over their tasks and their independent workforce that is unmatched in the field service space.

Learn more about how Dispatch achieves this here.

Find out how Dispatch helped KeyMe improve the NPS of service pros and customers.

Dispatch, founded in 2013 and based in Boston, MA, is the leading provider of software solutions for enterprise service brands that rely on independent service providers. Dispatch gives service brands visibility into the performance of their independent service providers and control over the customer experience these professionals deliver. Shipping is supported by Vista Equity Partners, a leading global technology investor. To visit www.dispatch.me to learn more.

Contact: Benjamin Barre, [email protected]



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