Home care service in Ayrshire did not have a staff Covid outbreak plan when spot-checked

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A housing support and home care service in Ayrshire did not have a ‘detailed contingency plan for staff’ in the event of a significant Covid outbreak, according to a Care Inspectorate report.

Inspectors also discovered Affinity Trust South Ayrshire staff who were not registered with the industry watchdog, the Scottish Social Services Council (SSSC).

The revelations came to light during an unannounced inspection of the service, based in Viewfield Road, Ayr.

Affinity Trust South Ayrshire is registered to provide a combined adult accommodation and home care service.

At the time of the inspection, there were 34 people supported by the service.

The Care Inspectorate said it was a “targeted inspection” to assess “the quality of support provided to people during the Covid-19 pandemic”.



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They found the service “adequate” in terms of care and support during the pandemic.

But an excerpt from the report said: ‘The department did not have a detailed contingency plan for staff in the event of a significant outbreak and if multiple staff were unable to attend work at the same time .

“The service should devise a contingency plan for staff absence due to Covid-19 to ensure there is minimum disruption to people receiving assistance.”

In addition, the Care Inspectorate noted that “certain staff” were not registered, under the service, with the SSSC, an “oversight” that the bosses promised to rectify.

The Care Inspectorate said: “Not all staff were currently registered, as part of the service, with the Scottish Social Services Council (SSSC).

“Some were under different Affinity Trust services and some were under other care providers. The SSSC is responsible for registering people working in social services and regulating their education and training.

“The supplier acknowledged this was an oversight on their part and took action to rectify it during the inspection.”

The service was rated “good” on four quality indicators and “adequate” on three others.

However, some improvements were requested by Tuesday, February 15.

Among the improvements to be made, the service must ensure that the training provided and the systems are in place to assess and monitor the competence of staff, with regard to infection prevention and control practices, are “in accordance with the guidelines of Health and Welfare in Scotland’.

Another requirement is that the service show that it is “well run”, that it has “effective monitoring and tracking tools” for all aspects of care and support and that staff have “professional records from organizations such as the SSSC.

The Care Inspectorate noted that service users they spoke to said they were “quite happy” with their support and that staff were “respectful, warm and compassionate”.

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