Home care service rated ‘low’ gets improved approval rating


An Ayrshire home care service has received an improved approval rating after improvements were made to its operation.

TLC (Scotland), Housing Support Service, based in Prestwick Main Street, was previously rated ‘weak’ in two quality indicators by the Care Inspectorate.

However, the service provider has since received an updated rating of “good” in terms of supporting people’s wellbeing.

TLC (Scotland) is registered to provide a service to adults and people with assessed support needs living in their homes and in the community.

At the time of the inspection, the service covered areas of North and South Ayrshire and had around 210 staff.

An excerpt from the Care Inspectorate’s latest report said: ‘In our last inspection we made a requirement for care plans and risk assessments.

“After improvement, the supplier has now met the requirement.”

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This resulted in the awarding of a “good” rating to the supplier.

The Care Inspectorate also demanded the improvement of care plans and risk assessments of the service.

The watchdog asked them to ensure that care plans contain ‘accurate and up-to-date information’ that directs staff on how to respond to people’s healthcare and support, information on medicines who “lead and guide staff” on how to provide support and “detailed six monthly care reviews” that reflected “people’s care needs and preferences”.

The Care Inspectorate said these improvements had been made “on schedule”.

Another requirement was that the provider ensure that people receive a service with ‘well-trained and competent’ staff.

The oversight body noted that this too had been fulfilled, although it asked for future improvements regarding “staff supervision” and “observation of practice”.

The report stated: “There was a comprehensive training plan and training matrix in place.

“All new staff had undergone induction training which included infection prevention and control including Covid-19, correct use of personal protective equipment, hand hygiene, administration of medication and travel and assistance.”

The report adds: “During the inspection, we telephoned eight people in care and their relatives.

“Feedback on the quality of service and staff was very positive.

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