Meet ServiceMVP, The Company That Helps Home Service Businesses Earn Through Transformed Communication Skills


LOS ANGELES, CA / ACCESSWIRE / December 22, 2021 / Imagine that you are in urgent need of a dentist. An online search quickly finds one – missing a phone number. The chatbot keeps regurgitating the same automated responses, so naturally relief quickly turns to frustration. You request a callback and 2 hours later it’s obvious the customer service agent can’t understand your pain, physically or emotionally – and you’re back to square one.

The unfortunate thing about this scenario is that no one wins. It’s a lose-lose scenario not only for the customer, but also for the business involved. Countless businesses have lost customers due to poorly designed and executed customer service processes – but it doesn’t necessarily have to be. In fact, it presents an opportunity for businesses to compete with better customer service that comes from a streamlined value communication process. But how can companies achieve “better value communication” (whatever it is)?

Enter ServiceMVP. ServiceMVP trains home service professionals – electricians, plumbers, roofers, pest control, etc. – to communicate better with their customers. By creating high-level customer connections, ServiceMVP helps service companies build motivated and synergized teams that deliver “WOW” experiences to every customer. This in turn translates into happy customers, repeat customers, referrals, and business growth – possibly in that order.

Joe Crisara, CEO of ServiceMVP, says, “We help service companies create scalable value. When businesses invest in customer relationships by learning about them, they can create better choices and value packages for them. This means that customers are clear about the value provided and can choose what is best for them.

Sales service

The recent rebranding of ServiceMVP from only strengthens this value system. After noting that service companies didn’t necessarily want to be associated with ‘sales’, the team identified 3 fundamental principles that these companies learned to sell themselves on: competence, character and communication skills. The brand then positioned itself to teach service companies how to have better skills, better character and better communication to create greater value for customers.

With this repositioning, the company felt that the word “sale” no longer reflected exactly what the brand stood for – at least not as well as the word “service”.

“Service is the knife that cuts the fog of uncertainty for customers. When you provide great service, you emerge as someone to whom people want to buy, not as someone to sell to,” explains Joe.

ServiceMVP believes that creating higher value for customers means providing the service to help them find exactly what they need. For businesses in the home service industry, this includes offering premium, economy, and mid-range options to give customers the choice between exactly what they want.

Optimizing human contact with high added value

And there has never been a better time for this approach, given the popularity current trend self-service. Not all customers are adequately served by a DIY mentality, however, because do-it-yourself home maintenance is as good as the skills of the DIY enthusiast. Some clients prefer to hire contractors to manage their projects. Among these clients, research shows that the most important factor that disqualifies a contractor from being hired is miscommunication, closely followed by unclear pricing.

This shows that service companies that neglect their communication skills and pricing structure risk losing customers to better-presented competitors.

Real service has become a high-level skill that can help companies stand out in a world where human contact is quickly being replaced by isolation and automation. On the contrary, ServiceMVP believes that well-trained human professionals deliver smarter, more emotional responses, and that service companies can make real, emotional human-led customer service a unique and strong selling point.

By helping businesses create personal connections that can’t be replicated by a chatbot or computer program, Service MVP wants to create a more open and transparent world where people stay connected to each other. The company bases its training on scientifically proven universal principles that can unleash the untapped potential of human interactive capabilities.

“There are just too many people who are functioning below their potential because they have never been trained to communicate. In the old days our grandparents taught us to stand up straight, shake hands, say what to say, etc. Today, that simply no longer exists. That’s why our clients call me Uncle Joe – like I’m family, ”says Joe.

As an industry veteran, the idea of ​​communication skills training for the home service industry arose after spending 15 unsuccessful years in the service industry, with and without a job. A client who became a mentor noticed that Joe was having communication problems and contacted him. After discovering a world of resources and research based on the art of communicating value, Joe found his purpose.

He sold his business in 2001 after realizing that his superpower lay in teaching others to reach their true potential by improving their communication process. In 20 years, the company has self-funded its growth from 1 client to 9,500 active coaching clients and millions of free students on social media, thanks to a performance-based pricing model. Joe takes pride in the fact that customers only need to pay afterwards, not before making money like most traditional models.

Going forward, Joe wants to drive the growth of ServiceMVP beyond the borders of the United States and on the global stage. He believes that by allowing people to communicate on their way through obstacles, the company will deliver on its commitment to creating a world where people feel more empowered and, ultimately, more positive.

Media contact:
Carolyn smuts
Telephone: 877-764-6304
[email protected]

THE SOURCE: MVP of services

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