COLUMBIA, MD., October 19, 2021 / PRNewswire / – Successware, a business management software company for the home service industry, today announced the launch of four new platform success tools designed to help customers manage and develop their business. Successware is committed to transforming the platform and adapting to the way its clients do business. Over the past year, it has constantly updated its platform and mobile app to provide customers with new features and functionality to reflect the changing market landscape.
The software and the mobile application will now offer improved functionalities such as management of mobile time cards, a communications contact center, an online payment function and online appointment booking.
Successware Track and Successware BookIt are now online. Successware Connection and Successware Pay will be released later this year. The functions of each tool include:
- Successware ™ journey: A version of the Successware mobile application designed specifically for apprentices and assistants who do not need all of the functionality of Successware Mobile. Track offers features for managing scorecards and geolocation as well as the ability to take and download photos.
- Successware ™ connection: A robust omnichannel communication platform integrated directly into Successware Office that provides customers with voice, text and email in a communication contact center. Connection will automatically assign the lead’s source, search and find customer records, and mark the call as reserved or unreserved to drive data-driven decision making.
- Successware ™ compensation: Online payment functionality for customers which will be directly linked to our accounting module. Pay allows businesses to email customers a link with their invoice for online payment by credit card or ACH payment methods.
- Successware ™ BookIt: An online appointment scheduling tool for clients. BookIt communicates directly with Successware’s time slot capacity management function, making it easy to schedule appointments for the customer and the call taker / dispatcher.
“Our main goal at Successware is to put our customers first and support them as their businesses evolve. As a result, we continue to rapidly advance our offerings and features to help them run their business, ”said Bruce lisanti, COO of Successware. “Likewise, our Success Tools were created with customer feedback and ideas in mind. We are excited to continue to develop the only all-in-one system to bring even more value to businesses in the home service industries.
Successware began to strengthen its online presence in 2020 with a new website and the launch of Successware Mobile ™, designed to work seamlessly with the full Successware ™ platform and create a complete business management solution. He assists clients in industries such as HVAC, plumbing, electrical and roofing by arranging technician shipments, taking calls, providing sales and marketing tools, streamlining technician onboarding. , by improving the customer experience, improving profitability and analyzing the skills of technicians by position.
Earlier this year, Successware introduced new features to the mobile app, including built-in consumer finance, customizable forms, and a presentation tool that allows technicians to offer multiple on-site sales options to help customers. to make more informed decisions.
For more information on all Successware services, visit www.successware.com or call 888-272-8009.
Successware is a leading provider of business management software for the home service contractor industry, ensuring customers have all the resources they need to manage and grow their businesses. Successware is part of Authority Brands, the parent company of leading home service brands in plumbing, electrical services, home cleaning, home care, swimming pool repair and maintenance, tree removal, restoration and pest control services.
About Authority Marks
Based at Colombia, Maryland, Authority Brands companies include nine major home service franchisors, America’s Swimming Pool Company, Benjamin Franklin Plumbing, The Cleaning Authority, Homewatch CareGivers, Mister Sparky, Monster Tree Service, Mosquito Squad, One Hour Heating and Air Conditioning and STOP Restoration. Together, these brands provide in-home services across more than 1,700 territories operated by nearly 1,000 franchise owners in the United States, Canada, and Latin America. Authority Brands is dedicated to supporting the growth of individual franchise owners by providing strong marketing, technological and operational support. See www.theauthoritybrands.com for more information.